Privacy Policy

Effective date: 28 August 2025 Sharanya Dental (“Sharanya Dental”, “we”, “our” or “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, the choices you have, and how we keep it secure. It applies to information collected through our website, phone/WhatsApp, email, social media, and at our clinic in Kondapur, Hyderabad. By using our website or sharing your information with us, you agree to the practices described below.

1) Information We Collect

We collect the minimum information needed to provide safe, high-quality dental care and to run our clinic.

1. a) Information you provide directly

• Contact details (name, phone number, email, address)
• Appointment details (preferred dates/times, reason for visit)
• Medical information relevant to dental care (medical/dental history, allergies, medications, diagnostic reports, prescriptions)
• Communications you send us (forms, emails, WhatsApp, feedback)

1. b) Information we collect automatically (website)

• Technical data (IP address, device/browser type, pages visited, time on site)
• Cookies and similar technologies (see “Cookies” below)

1. c) Information from third parties (where lawful)

• Referring doctors/diagnostic labs
• Online booking/communication tools you choose to use (e.g., WhatsApp, form providers)

We do not collect payment card details on our website. (No online payments/refunds are processed by us via the website.)

2) How We Use Your Information

We use your information to:

• Register you as a patient and manage appointments and reminders
• Provide dental consultations, diagnosis, and treatment
• Maintain clinical records and create prescriptions/reports
• Respond to your queries and provide patient support
• Improve our services, website, and patient experience (analytics and quality assurance)
• Send service communications (e.g., appointment reminders, pre/post-care advice)
• Send optional health tips/clinic updates/marketing communications with your consent (you can opt out anytime)
• Comply with legal, regulatory, and clinical obligations; prevent fraud/misuse; ensure safety

We do not sell your personal data.

3) Data Security

We implement reasonable technical and organizational measures appropriate to the sensitivity of the data we handle, including:

• Access controls and staff confidentiality obligations
• Secure record systems and regular backups
• Encryption and secure transmission where feasible
• Policies for retention, access, and disposal

While we work hard to protect your information, no method of transmission or storage is 100% secure. If we become aware of a data incident that impacts you, we will take appropriate steps and notify you as required by law.

4) Third-Party Disclosures

We share information only on a need-to-know basis and with appropriate safeguards, for example:

• Service providers assisting with appointment systems, hosting, IT support, SMS/WhatsApp/email delivery, analytics
• Healthcare partners (referring doctors/diagnostic labs) to support your treatment
• Regulators and law enforcement where required by applicable law or to protect rights/safety
• Business continuity (e.g., professional advisors such as auditors, legal counsel)

If we store or process data using cloud services, it may be transferred to or stored in other jurisdictions with reasonable protections in place.

5) Patient Rights

Subject to applicable law and medical record-keeping requirements, you may:

• Access your personal/medical information
• Correct/Update inaccurate or incomplete information
• Request Deletion of non-medical data where we have no legal/clinical need to retain it
• Withdraw Consent for optional communications (e.g., marketing/WhatsApp)
• Object/Restrict certain processing where legally available

We may ask you for information to verify your identity before acting on a request. We will respond within a reasonable time.

6) Cookies (Website)

Cookies are small files placed on your device to help the site function and understand how it’s used.

• Essential cookies: required for core site functions (cannot be disabled on the site).
• Analytics/performance cookies: help us improve the website (usage statistics).
• Preference cookies: remember choices (e.g., form fields, language).

You can control cookies through your browser settings. Disabling some cookies may affect site functionality. If we use third-party analytics or communication tools, they may set their own cookies in line with their policies.

7) Data Retention

Clinical records are kept for the period necessary to provide care and as required by applicable laws and professional guidelines (often for several years). Non-clinical data is retained only as long as needed for the purposes described above or as required by law.

8) Children’s Information

We treat children’s information with extra care. Where consent is required, we obtain it from a parent/guardian in accordance with applicable laws and clinical best practices.

9) Third-Party Links

Our website may link to third-party sites or services. Their privacy practices are not governed by this Policy. Please review their privacy policies before using those services.

10) Changes to This Policy

We may update this Policy from time to time. The “Effective date” at the top indicates the latest version. Significant changes will be communicated on our website or via appropriate channels.

11) Contact Us (Privacy/Grievance)

If you have questions, want to exercise your rights, or wish to make a privacy complaint, please contact: Grievance Officer/Privacy Contact Sharanya Dental, Kondapur, Hyderabad, Telangana, India Email: sharanya.dentalcare@gmail.com Phone: +91 8978756005 For faster service, please include your full name, contact number, and a brief description of your request. We will acknowledge and address your query within a reasonable time.